5 years on the work
The warranty on completed work is 5 years under the contract. It runs from the date the work is accepted (art. 724(5) of the Civil Code of the Russian Federation). Defects caused by our work show up within this period and we fix them at our own cost.
What the warranty covers
The whole roof as the result of the work, including the materials we purchased and supplied (art. 722(2) of the Civil Code of the Russian Federation).
Disputed cases
An independent expert examination establishes the cause of a defect. Within the warranty period we must prove that the cause is not related to our work (art. 29(4) of the Consumer Protection Law), so we arrange the examination.
Warranty on materials
We purchase and supply the materials. We accept claims about material quality: we review the request and check it against the manufacturer’s warranty for the materials used on your property. We state the exact period on request — it depends on the brand and is set in the manufacturer’s documents.
Approximate manufacturer warranty periods:
- built-up bitumen roofing — 10–15 years;
- PVC membrane — 10–20 years;
- metal tiles — 10–30 years depending on the coating;
- standing seam roofing — 10–25 years;
- flexible (bitumen) tiles — 10–25 years;
- profiled sheet — 5–20 years;
- euroslate — 15–25 years;
- insulation — 10–15 years;
- gutters — 10–25 years;
- snow guards and flashings — 5–10 years.
Periods are confirmed for the specific materials and do not limit your statutory rights (art. 18–19 of the Consumer Protection Law).
If the materials are yours
We are not responsible for the quality of your materials; we are responsible for the work performed with them (art. 713(2) of the Civil Code of the Russian Federation). We warn you when a material is unsuitable and we keep it safe on site (art. 35 of the Consumer Protection Law).
What the warranty does not cover
Mechanical damage, interference by third parties, force majeure, breach of operating rules, normal wear. If one of these is the cause, the repair is chargeable. Within the warranty period we must prove the cause (art. 29(4) of the Consumer Protection Law).
How to make a claim
Through any channel: phone, email, the form on the site. The property address or the contract number and a description of the problem are enough. Documents and photos speed things up but are not a condition for making a claim. We fix defects within the period agreed with you (art. 30 of the Consumer Protection Law).
Your rights under the law
The warranty does not limit your rights. For defects in immovable property you may make a claim within 5 years (art. 29(3) of the Consumer Protection Law), and for substantial defects within 10 years from acceptance if no service life is declared (art. 29(6)).
The warranty terms are fixed in the contract. The warranty does not limit the rights established by law.